AC has 20 years of experience in operations with a service company providing personal concierge service to high networth customers. She has a wide network where she worked closely with such as credit card issuers, banks, luxury brands, airlines and hotels.
Her area of expertise ranges from medical related, home assistance, auto assistance to lifestyles, hospitality and travel related e.g. co-ordination for a medical emergency evacuation, air ticket booking, hotel arrangement, ground transfer arrangement and itinerary planning.
She is a highly analytical, strategic thinker and problem-solver. In addition, she possesses strong organisational and administrative skills. She has also provided office administration support to a department of 40 staff.
Customer experience, Business development, Service quality assurance, Process improvement, Operations management, Cal centre management, Vendor management